Have you ever made a purchase and realized when you got home it didn't fit, or, maybe you realize you already had one like it? Perhaps after reviewing your weekly budget, you realize you over-spent. Whatever the reason, you took it back to the store to get a refund. Although the tags are still on it and you have your receipt in hand, you are shocked to find that the salesperson accuses you of either stealing it or having worn the item. You produce the receipt and show the tags, but the salesperson is still upset and argumentative, you ask to speak with the manager.
The manager arrives, and she is just as contentious and suspect as the salesperson. She then tells you it was a final sale and there are no exchanges or refunds. You ask her to show you where that is stated. She points to a small sign that is face down on the counter. It says it's up to the manager to decide what can be refunded or exchanged. You are very confused and upset by the way you are being treated at this store; you choose to contact the owner of the store to inform them of how you were treated.
The owner apologizes for the way you were treated. He tells you he will send you a full refund, the company’s policies were misinterpreted by the manager and employee. He assures you the problem will be handled. You thank the store owner and are very grateful for how he accepted responsibility for the actions of his employees. The owner tells you he has different stores that you are welcome to shop in they are not discount stores. He explains he knows that he can't own a chain of stores and expect not to have complaints, exchanges, or refunds.
A store without an exchange policy is a store that will end up closing. He seems to think customers who shop in lower-end stores are much more tolerant of their no return or exchange policy they understand everything is heavily discounted.
He also explained the different stores carry different merchandise and have different designers. The people who shop in the lower-end stores don't expect to find higher-end items. In lower-end stores, he also explained that the difference between designer and luxury: everyone likes designer.
Designer things may come at a discount and even be bought as replicas. However, luxury items are custom made and come at a much higher cost. Each type of store has its set clientele. He also understands that the people who shop at the discount store and the person who shops at the lower end and higher-end stores are all looking for value and good customer service. However, the person who purchases higher-priced luxury items expects much better service and a very flexible return policy.
The more you spend, the more input and control you would like to have over your purchases. You can't have a discount store policy and expect to carry luxury items. The bigger the investment, the more influence the purchaser expects to have in their purchasing process. What is your return policy? Every relationship has a return counter. In relationships, people will have concerns, comments, and even constructive criticisms.
We need to be open to the people that care about us, sharing how they feel, and how our behavior makes them feel. If your return policy is that all sales are final with no returns or refunds, you may end up alone. No one is willing to invest without having input. A life surrounded by people who are afraid of you and won't tell you the truth is a life full of lies, deception, and very little growth. What is your return policy?
Read Chapter 2: Colossians 2:9-11King James Version (KJV)’
9 For in him dwelleth all the fulness of the Godhead bodily.
10 And ye are complete in him, which is the head of all principality and power:
11 In whom also ye are circumcised with the circumcision made without hands, in putting off the body of the sins of the flesh by the circumcision of Christ: